The Six Things That Matter Most
A plain-English summary of your most important privacy rights and our most important obligations as a pg65 player. Full legal detail is in the sections below.
We Only Collect What We Need
pg65 collects personal data that is strictly necessary for account registration, identity verification, payment processing, and regulatory compliance. We do not collect data for the sake of it, and we do not sell your personal information to third parties for marketing.
Your Data Is Encrypted and Secured
All data transmitted between your device and pg65 is protected by SSL/TLS encryption. Account credentials are stored using industry-standard hashing. Access to personal data within pg65's systems is restricted to authorised personnel only, on a strict need-to-know basis.
Regulatory Sharing Is Required by Law
As a PAGCOR-regulated operator, pg65 is legally required to share certain player data with PAGCOR and the Anti-Money Laundering Council (AMLC) upon lawful demand. This is a regulatory obligation, not a commercial decision. We have no discretion to refuse such disclosures.
You Can Access and Correct Your Data
Under the Philippine Data Privacy Act, you have the right to access a copy of the personal data pg65 holds about you and to request corrections where information is inaccurate or outdated. Submit a request anytime through our 24/7 live chat support channel inside your pg65 account.
Cookies Are Used for Performance Only
pg65 uses cookies and similar tracking technologies to keep your session active, remember your preferences, and analyse platform performance. We do not use third-party advertising cookies that track you across external websites. You can manage cookie preferences via your browser settings.
We Keep Your Data Only as Long as Required
pg65 retains personal data for as long as your account is active and for the minimum period required by PAGCOR regulations and Philippine AML law after account closure — typically five (5) years. After that retention period, data is securely deleted or anonymised.
Scope of This Policy: This Privacy Policy applies to all personal data collected by pg65 through the pg65.cam website, any associated mobile applications, and all communications between pg65 and its registered players. By registering a pg65 account or continuing to use the platform after this Policy has been updated, you confirm that you have read and understood how pg65 handles your personal data.
01 Who We Are
pg65 is an online gaming platform operated for and available to residents of the Philippines. pg65 operates within the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR) and is committed to full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
For the purposes of this Privacy Policy, pg65 is the data controller of your personal information. This means pg65 determines the purposes for which and the manner in which your personal data is processed. All enquiries relating to personal data may be directed to our support team via the 24/7 live chat channel inside your pg65 account dashboard.
02 Data We Collect
pg65 collects the following categories of personal data from registered players and platform visitors:
2.1 Identity and Contact Data
- Full legal name as it appears on your government-issued ID
- Date of birth (for mandatory 21+ age verification)
- Residential address in the Philippines (barangay, city/municipality, province)
- Valid email address
- Mobile number registered to a Philippine network (Globe, Smart, DITO, or similar)
- Government-issued identification document number and scanned copy (e.g., PhilSys National ID, passport, driver's license, UMID, SSS/GSIS card)
2.2 Financial Data
- GCash or Maya (PayMaya) account number linked to your pg65 account
- Bank account details where you have selected BPI, BDO, or Metrobank as a payment method
- Deposit and withdrawal transaction history
- Account balance records
2.3 Gaming and Behavioural Data
- Gameplay history including games played, wager amounts, game outcomes, and session durations
- Bonus and promotion usage history
- Responsible gaming tool usage (deposit limits set, self-exclusion requests, cooling-off periods)
- Customer support interaction records
2.4 Technical and Device Data
- IP address and approximate geolocation derived from IP
- Device type, operating system, and browser version
- Session timestamps and login history
- Cookie identifiers and similar tracking data (see Section 7)
Special Category Data: pg65 does not intentionally collect special category personal data (such as racial or ethnic origin, religious beliefs, health data, or biometric data) as part of the standard registration or gaming process. If you voluntarily disclose such information in the course of a customer support interaction, it will be treated with the highest level of confidentiality and used solely to address your specific enquiry.
03 How We Collect Your Data
pg65 collects personal data through the following means:
- Directly from you — when you complete the pg65 registration form, submit KYC verification documents, make a deposit or withdrawal request, contact customer support, or respond to a promotional communication.
- Automatically — through cookies, session logs, and similar technologies as you navigate and interact with the pg65 platform. See Section 7 for full details on our use of cookies.
- From payment processors — GCash, Maya, BPI, BDO, and Metrobank may provide pg65 with transaction confirmation data and, where required for AML compliance, additional identity verification information.
- From regulatory bodies — PAGCOR or other Philippine government agencies may provide pg65 with information relevant to a player's eligibility, licensing status, or self-exclusion registration.
- From third-party game providers — game software providers integrated into the pg65 platform may share gameplay event data with pg65 for dispute resolution, auditing, and responsible gaming monitoring purposes.
04 Why We Use Your Data
pg65 uses your personal data for the following specific purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, and login credential data |
| Age and identity verification (KYC) | Full name, date of birth, government ID document |
| Processing deposits and withdrawals | Financial data, identity data, transaction history |
| Anti-money laundering (AML) monitoring | Financial transaction data, identity data, gameplay data |
| Regulatory reporting to PAGCOR and AMLC | Identity data, transaction data, account activity logs |
| Delivering and improving the gaming experience | Gameplay data, device data, session data |
| Responsible gaming monitoring and intervention | Gameplay data, responsible gaming tool usage, financial data |
| Customer support and dispute resolution | All relevant data pertaining to the specific enquiry or dispute |
| Sending account and transactional notifications | Email address, mobile number, account activity data |
| Platform security and fraud prevention | Technical data, login history, IP address, device fingerprint |
| Sending promotional communications (with consent) | Email address, mobile number, gameplay preferences |
pg65 will not use your personal data for any purpose not listed in this section without first obtaining your explicit consent, unless such use is required by applicable Philippine law or a lawful order from a competent regulatory authority.
05 Legal Bases for Processing
Under the Philippine Data Privacy Act of 2012, pg65 relies on the following legal bases for processing your personal data:
- Contractual necessity — Processing required to fulfil the pg65 account agreement with you, including account registration, KYC, payment processing, and delivering gameplay services.
- Legal obligation — Processing required by Philippine law, including PAGCOR licensing conditions, AML reporting obligations under Republic Act No. 9160 (as amended), and tax reporting obligations.
- Legitimate interests — Processing necessary for pg65's legitimate business interests, such as fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your fundamental rights.
- Consent — Processing for purposes such as sending promotional communications and optional personalisation features, where you have given clear, informed, and freely given consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.
06 Sharing Your Data
pg65 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share personal data only in the following circumstances:
6.1 Regulatory and Law Enforcement Authorities
pg65 is legally required to share player data with PAGCOR, the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), and other Philippine government agencies upon receipt of a lawful demand or as required under our operating licence. Such disclosures are mandatory and non-negotiable.
6.2 Payment Processors
To process deposits and withdrawals, pg65 must share relevant identity and transaction data with our payment processing partners including GCash, Maya, BPI, BDO, and Metrobank. These processors are bound by their own data protection obligations and by contractual agreements with pg65 that restrict the use of your data to the specific payment processing purpose.
6.3 Game Software Providers
Third-party game providers integrated into the pg65 platform receive gameplay event data (such as session identifiers and wager records) that is technically necessary for the delivery of their games. These providers operate under data processing agreements with pg65 and are prohibited from using this data for any independent commercial purpose.
6.4 KYC and Identity Verification Services
pg65 may engage specialist third-party identity verification services to assist with the KYC process, particularly for document authentication and age verification. Any such service provider is engaged under a strict data processing agreement and is permitted to use your identity documents solely for the verification purpose.
6.5 Professional Advisors
pg65 may share personal data with legal advisors, auditors, and accountants where strictly necessary for the provision of professional services to pg65. All professional advisors are bound by confidentiality obligations.
No Cross-Border Transfers: pg65 does not routinely transfer your personal data outside of the Philippines. Where any cross-border transfer is required, pg65 will ensure that adequate safeguards are in place in accordance with the requirements of the National Privacy Commission of the Philippines.
07 Cookies & Tracking Technologies
pg65 uses cookies and similar tracking technologies (including local storage and session storage) to operate the platform, remember your preferences, and monitor platform performance. The following categories of cookies are in use on pg65:
- Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies that keep you logged into your account, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
- Performance and Analytics Cookies: Used to collect aggregated, anonymised data on how players navigate and use the pg65 platform, helping us identify areas for improvement. This data does not identify individual players.
- Functional Cookies: Remember your language preference, display settings, and other optional personalisation choices to improve your experience on subsequent visits.
pg65 does not use third-party advertising or cross-site tracking cookies. You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling strictly necessary cookies will impair your ability to use the pg65 platform.
08 Data Security
pg65 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- SSL/TLS encryption for all data in transit between your device and pg65 servers
- AES-256 encryption for sensitive data at rest, including identity documents and payment details
- Bcrypt hashing of all account passwords — pg65 employees cannot see your password in plain text
- Role-based access controls limiting internal access to personal data on a strict need-to-know basis
- Two-factor authentication (2FA) available for all player accounts and mandatory for internal system access
- Regular penetration testing and vulnerability assessments conducted by qualified security professionals
- 24/7 automated monitoring for anomalous account activity and potential security incidents
- Formal data breach response procedures, including mandatory notification to the National Privacy Commission within 72 hours of becoming aware of a reportable breach
While pg65 takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure: use a strong, unique password, enable 2FA, and never share your login credentials with anyone. If you suspect your account has been compromised, contact our support team immediately.
09 Data Retention Periods
pg65 retains personal data only for as long as it is necessary for the purposes described in this Privacy Policy, or as required by applicable Philippine law and PAGCOR regulations. The following general retention schedule applies:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of active account + 5 years after closure |
| KYC identity documents | Duration of active account + 5 years after closure (AML requirement) |
| Financial transaction records | 5 years from date of transaction (AML/BIR requirement) |
| Gameplay history | Duration of active account + 2 years after closure |
| Customer support records | 3 years from date of interaction |
| Technical and device logs | 90 days, unless retained longer for an ongoing investigation |
| Marketing consent records | Until consent is withdrawn + 1 year |
Upon expiry of the applicable retention period, personal data is securely deleted from active systems or, where deletion is not technically feasible, permanently anonymised so that it can no longer be associated with any individual player.
10 Your Privacy Rights
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by pg65. These rights may be exercised by contacting our support team via the live chat channel inside your pg65 account:
Your Rights Under the Data Privacy Act
These are your legal rights as a data subject under Philippine law. pg65 is committed to honouring each one without unnecessary delay.
Right to Be Informed
You have the right to be informed about how your personal data is collected, used, and processed before or at the time of collection. This Privacy Policy fulfils that obligation.
Right to Access
You may request a copy of all personal data that pg65 holds about you. We will provide this within a reasonable timeframe, typically within 15 business days of receiving a verified request.
Right to Correction
If any personal data pg65 holds about you is inaccurate, incomplete, or outdated, you have the right to request that it be corrected. Contact support and we will action your request promptly.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to pg65's legal retention obligations under PAGCOR and AML regulations.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on pg65's legitimate interests, subject to overriding legal obligations.
Right to Data Portability
Where technically feasible, you may request that pg65 provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
Right to Lodge a Complaint
If you believe pg65 has mishandled your personal data, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph). We encourage you to contact us first so we can attempt to resolve the matter directly.
Right to Withdraw Consent
Where pg65 processes your data based on your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing. Use the unsubscribe link in any marketing email or contact support.
Right to Damages
If pg65's failure to comply with the Data Privacy Act causes you injury or damage, you have the right to be indemnified for any resulting harm, subject to applicable Philippine law and the jurisdiction of competent courts.
11 Children's Privacy
The pg65 platform is strictly intended for adults aged 21 years and older, in accordance with PAGCOR regulations governing online gaming in the Philippines. pg65 does not knowingly collect personal data from any individual under the age of 21.
All accounts are subject to mandatory KYC age verification before withdrawals are processed, and pg65 actively monitors for indicators that an account may be held by a minor. If pg65 discovers or has reasonable grounds to believe that personal data belonging to a person under 21 has been collected, that data will be permanently deleted and the associated account closed immediately.
If you are a parent or guardian and believe that your child under the age of 21 has created a pg65 account or provided personal data to pg65, please contact our support team via live chat immediately so that we can take appropriate action.
12 Changes to This Privacy Policy
pg65 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. The date of the most recent revision is always displayed at the top of this page.
Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — pg65 will provide advance notice to registered players via email notification to the address on file and/or via a prominent in-platform notice at least seven (7) days before the changes take effect.
For non-material corrections, clarifications, or minor updates, pg65 may update this Policy without advance notice. Your continued use of the pg65 platform following any update to this Privacy Policy constitutes your acknowledgement of the revised Policy. We recommend reviewing this page periodically to stay informed.
Current Version: This Privacy Policy was last reviewed and updated in January 2026. It supersedes all previous versions of the pg65 Privacy Policy.
13 Contact & Complaints
If you have any questions, concerns, or requests regarding this Privacy Policy or the way pg65 handles your personal data, please contact us through the following channels:
- Live Chat: Available 24/7 inside your pg65 account dashboard — the fastest and most direct way to reach our support team.
- Email: [email protected] — for written enquiries. We aim to respond within one (1) Philippine business day.
If you are not satisfied with pg65's response to a privacy-related complaint, you have the right to escalate your complaint to the National Privacy Commission of the Philippines, the independent government body responsible for enforcing the Data Privacy Act. Information about the NPC and how to file a complaint is available through their official government channels.
We're Here to Help: Our support team is fully trained on pg65's data handling practices and your rights under the Data Privacy Act. Kung may katanungan kayo tungkol sa inyong personal na datos — we are here to assist. Don't hesitate to reach out anytime via the in-account live chat.
Your Privacy Is Protected at pg65
Now that you know how we handle your data, explore everything pg65 has to offer — slots, bingo, live casino, and sports betting — all on a PAGCOR-regulated platform built for Filipino players. GCash deposits from ₱100. Must be 21+.
21+ only · PAGCOR regulated · DPA 2012 compliant · Play responsibly